Help & Support

Need help with the RiteFulfillment app? You can reach our support team using the information below.

Contact Support

Email: support@ritefulfillment.com

Hours: Monday – Friday, 9 AM – 5 PM CT

SLA: We reply within one business day.

Troubleshooting & Installation

Ensure the app is installed from your Shopify Admin and all requested permissions are accepted during installation.
If data isn’t syncing, recheck app permissions in Settings → Apps and sales channels , then reopen the app.
For errors, include a screenshot, timestamp, and your shop domain in your support email.

Billing & Cancellations

App charges are processed directly through your Shopify bill.
To stop future charges, uninstall the app from your Shopify Admin. Contact support for refund questions.

Merchant Data Deletion

To request deletion of merchant data, email support@ritefulfillment.com with the subject“Shopify Data Deletion – [your-shop.myshopify.com]” and include your shop domain and uninstall date. We’ll confirm completion within seven business days. See our Privacy Policy for details.

Last updated 2025